Accessibility Statement

This website is run by UK Broadband Limited (“UK Broadband”). UK Broadband is committed to ensuring that this website is accessible to everyone regardless of disability, capability or technology.

This page states our intention that our website is usable and accessible to all users and details some of the measures taken. This website’s objective are to conform to the Guidelines for UK government websites, which support the W3C’s Web Content Accessibility Guidelines 1.0, Level AA and the Web Accessibility Initiative (WAI).

Some of the measures we have taken to ensure our site is accessible include:

We use alternative text for all images on our website;

All our web pages use valid XHTML;

We conduct regular validation checks to ensure the HTML code of our web pages is valid;

We always include a text transcript when we publish videos;

We run regular checks of our pages against accessibility testing tools and perform periodic audits of our site against WAI Priority 1 and 2 checkpoints.

If you experience problems accessing any of the information on our site, please contact our digital communications team via info@ukbroadband.com and we will try our best to fix the problem or provide the information in an alternative format.

Exceptions

This commitment applies only to the UK Broadband websites on the ukbroadband.com domain, and not to websites that are linked from our pages.

We are aware that some of our non-HTML content is not as accessible as it could be. Compliance with web accessibility is an ongoing process which we are working to improve.

Alternative text

All images on this site are accompanied by a brief alternative text which where appropriate identifies an image or its function. This alternative text (alt-text) is generally only visible when the browser’s automatic image loading feature is turned off.

Links

All text links are written so that they make sense when read out of context.

Documents

Documents on this website are provided in a variety of formats. The most common are Adobe Acrobat PDF (PDF) and Microsoft Word (MS Word). Most computers already have the software to open these document formats.

Most PDF files on this site allow basic accessibility. Simple PDFs should not represent an accessibility problem. However, despite our best efforts some PDF files may still not be fully accessible, such as scanned and older PDF files and those containing complex statistics and data tables.

If you are having trouble reading a PDF document on this website, Adobe offers a free online tool for converting PDF documents to HTML or text. For more information about PDF accessibility see the Adobe website accessibility section. For more help with Acrobat files generally and a link to download Acrobat Reader see the site help page.

Text size, screen colours and screen resolution

The text on this website has been styled using a non-fixed value in a style sheet. This means that users can easily change the text size using their browser settings. Depending on which web browser you are using, this can be done in the following ways:

Internet Explorer: select View > Text size or hold Ctrl and roll your mouse wheel if you have one

Mozilla Firefox: select View > Text size or hold Ctrl and roll your mouse wheel if you have one

Opera: select View > Zoom or hold Ctrl and roll your mouse wheel if you have one

Safari: select View > Make text bigger or hold Ctrl and roll your mouse wheel if you have one

Alternatively you can change the resolution of your computer screen to make the entire screen display bigger or smaller. Depending on which sort of computer you are using, this can be done in the following ways:

Microsoft Windows computer: select Start > Control Panel > Display > Settings

Apple Macintosh computer: select System Preferences > Displays > Resolution

You can use your web browser options to choose your own colours. Depending on which web browser you are using, this can be done in the following ways:

Internet Explorer: select Tools > Internet Options > General > Colors

Mozilla Firefox: select Tools > Options > Content > Colors

Opera: select Tools > Preferences > Fonts and Page Style

Safari: select Safari > Preferences > Appearance

For more information and help about changing your browser settings please visit the BBC’s My Web My Way pages.